Some questions you may have:
I can't see your pricing on the front pages?
You will need to register on the website to see our pricing structure.
Where are your instruments manufactured?
All instruments are manufactured by BMT Medizintechnik GmbH who are located in Germany offering you a complete range of German Made Instruments. There may be some instruments scattered amongst the range that are from the USA. Country of Manufacture is disclosed for each product in the product description area.
How do I open an account?
We welcome all our customers to open an account with us. And its very easy to open an account! Simply register on our website and when it comes to check out with your order just click "On Account". To open an Account click here.
How do I place an order?
There are a few ways you can place an order.
1: Online. Just browse the website and click add to cart. If you don't see what you're looking for, review the catalogues and send us an email with your order.
2: Call us at 1-888-333-3044
4: Email us at orders@BMTsurgical.com
How do I pay for an order?
We accept all the major credit cards (American Express, MasterCard, VISA)
Where will my order ship from?
All instrument orders will be shipped from our Canadian warehouse.
When do I expect to receive my order?
All instrument orders should ship within 2-3 business days provided that all items are in stock. If certain items are on backorder the customer will be contacted and asked if they prefer partial shipments.
Who will invoice me?
Once your order is shipped you will receive an email with your electronic invoice. As well, a copy of your invoice will be located in your package. The invoice will be from Citagenix Inc. Citagenix Inc is the BMT Medizintechnik GmbH North American importer of the product and North American distributor and hence your invoice will be from Citagenix Inc.